I have used HESK on three customers web sites and it was just what they needed. The HESK staff was able to install the program and did it very quickly. Just wanted to say thanks so much your script is awesome. It is exactly what I have been looking for! My customers are even ringing me up asking for a direct link to my support site as a result!!!
Great work and thanks again! I'm quite a new user, but I have to say I found in Hesk all features I need, with no additional fake things, like ads or useless functionalities. Within a few minutes I was up and running and I foresee better communication with my church. Thank you so much! HESK is all that we need. Now we are using HESK after installing many other web applications that didn't meet with our requirements Keep up the great work! All plans allow you to add unlimited agent profiles.
Freshdesk is a customer support ticketing solution that is available at different subscription plans starting with a free trial for a limited period of time.
Basically, it comes up with a handful of advanced features for agents. The agents can check who all are working on the same ticket they are currently dealing with to avoid the collision. And this system has an option to set reply templates to make the replying faster, and conversion of emails into tickets which are sent by the customers for gathering queries from multiple sources to a single platform. In addition to that, this help desk system allows prioritizing tickets and setting a working time to make the agents close tickets as soon as possible.
UVDesk comes up with a number of features and it is flexible for customization. It can be tweaked to fit into any requirements and any profession you are working in. You can seamlessly integrate your social media channels with your help desk system with this software. In addition to adding agent profiles, you can even add supervisors to monitor the ticket management and overall performance of your agents.
This help desk system also helps to convert emails into tickets to not miss a single query from customers. Helpspot covers almost all essential features required for a basic help desk ticketing system. It allows you to receive tickets through customer service portals on your website and the mailboxes of your support team. It centralizes the customer support of your company in a single platform. An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support.
Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. Plus, use custom fields to track just what you need to keep things humming. Help users help themselves with the customizable user portal: they can submit tickets and track progress, customizable to get the information you need. Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets.
Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. Plus, with multiple role types, your team sees only what they need. Issue outside your wheelhouse? No problem… share it with a trusted peer and work the ticket together. Got clients? Multiple locations? Set up individual sites and user portals that all roll up to your master help desk. Technology companies want to inform IT pros like you about products and services that can help you do your job.
We work with these companies to help them connect with you via everything from ads and emails to vendor pages in our Community, events, and more. And we use the money we receive from them for this advertising to keep the lights on here and provide Spiceworks at no charge to IT pros. The bonus? Some tech vendors offer their products at a discount! Why did we work so hard to find a way to make Spiceworks free? Because we don't believe IT pros especially those in small and medium-sized businesses who have small budgets should have to pay for technology to manage technology.
You should use your hard-won budgets on buying hardware, software, and services that help your businesses grow. Log In Log In. Forgot your password? Not a member? Join Now. Already have a Spiceworks account? Log In. If you don't receive the email, please check your spam folder or have us send it again. IT pro with questions about Spiceworks? Later, you can change its configuration to handle your needs if they are more complex. It can be displayed inside a phpGroupWare installation or be used stand-alone.
It also offers a ticket manager with many features. Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. The source code is available through the GPL license. Fully configurable through the web interface. Liberum Help Desk is the complete help desk solution for small to medium-sized businesses and organizations.
This software provides a simple, easy to use a web interface for managing and tracking technical support problems. OneOrZero Helpdesk and Task Management System is a powerful enterprise helpdesk system used by companies and groups large and small to manage information and requests in their organization.
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